Frequently Asked Questions

No – this might seem like a challenging concept, but we take care of everything.  We can liaise with your previous provider, take on your email system, data, website, hosting, domains, and anything else needed to ensure a smooth transition and ongoing relationship.

Managed IT services involve outsourcing your IT needs to a third-party provider such as Straight Up IT.  We proactively manage and maintain your IT infrastructure, offering services like network monitoring, security, and tech support via help desk or email.

Our managed IT services enhance efficiency, reduce downtime, improve security, and provide cost-effective solutions.  They allow you to focus on your core business activities while we manage your IT.

Managed IT services are beneficial for businesses of all sizes, from small startups to large enterprises.  We can customise the services and coverage to suit your specific needs.

Straight Up IT’s Managed IT Services can include firewall management, antivirus software, regular security audits, security monitoring and data encryption to protect your business from cyber threats.

Straight Up IT has a small data centre located in Northeast Victoria.  Our managed backup services are stored at this location.  Our backup services can include user workstation data, server data, OneDrive and SharePoint data, and Microsoft 365 email backups.  We devise a custom and efficient disaster recovery plan for you, to minimize data loss and downtime.

Our help desk is generally open 9-5 on weekdays, but we can include 24/7 support into your agreement as necessary.

Yes, you can retain an in-house IT team while using our managed services.  We collaborate with your existing IT staff to fill gaps, provide assistance and advice, and enhance overall support.

If you experience frequent IT issues, high downtime, or security concerns, it’s a sign that your business could benefit from Managed IT Services.

Yes, Managed IT Services often offer cost savings compared to hiring a full-time IT team.  Small businesses can access professional IT support without the expense of a dedicated IT department.

We don’t require any lock-in contracts.  We start by providing you with a list of services and expected monthly cost, and work with you to create an agreement that suits your needs.  We then generally work on a month-to-month basis, although longer term commitments usually offer better rates.